Refund policy

Fetchy Return, Exchange & Refund Policy

At Fetchy, we strive to provide quality clothing and a reliable shopping experience. If there is an issue with your order, please review our return, exchange and refund policy below.

1. Return Eligibility

You may request a return or exchange within 7 days of receiving your order, subject to the conditions below:

  • The item must be unused, unwashed and undamaged.

  • Original packaging, labels and tags must be intact.

  • Proof of purchase or your order number is required.

  • Items that do not meet these conditions may not qualify for a return or exchange.

2. Exchange Policy

Exchanges are accepted for size or colour issues, subject to stock availability.

Please contact our support team within 7 days of delivery. Our team will confirm availability and provide the exchange instructions before you return the item.

3. Refund Eligibility

Refunds are available when:

  • You receive an incorrect item.

  • Your item arrives defective or damaged.

Refund requests are subject to verification and inspection. Change-of-mind returns are not eligible for a refund unless otherwise required by applicable law.

4. Refund Processing

Once an eligible returned item has been received and inspected, we will notify you of the refund decision.

Approved refunds will be processed within 7–10 working days after inspection.

For prepaid orders, refunds will be issued through the original payment method where supported.

For Cash on Delivery (COD) orders, our support team will contact you to arrange an appropriate refund method and confirm the necessary details.

The time taken for the funds to appear in your account may depend on the payment provider or financial institution.

5. Return Shipping Charges

For eligible returns due to an incorrect, defective or damaged product, Fetchy will cover the return shipping charges.

For exchanges requested due to size or colour preference, the customer is responsible for return shipping charges unless our team confirms otherwise.

Please contact us before sending any item back so that we can provide the correct return instructions.

6. How to Request a Return or Exchange

  1. Contact us at info@fetchy.pk or message us through Instagram at @fetchy.pk within 7 days of receiving your order.

  2. Provide your order number, reason for the request and clear photos of the item where applicable.

  3. Our team will review your request and confirm the next steps.

  4. Please wait for our return instructions before dispatching the item.

7. Order Cancellation

Orders may be cancelled within 12 hours of placement, provided they have not already been dispatched.

Once an order has been dispatched, cancellation may no longer be possible. Please contact our support team as soon as possible if you need assistance.

8. Contact Us

For return, exchange or refund assistance:

Email: info@fetchy.pk
Customer Support: support@fetchy.pk
Instagram: @fetchy.pk

Fetchy — Fetch, Wear, Elevate.

We believe in comfort that stays and quality that speaks.